> For the complete documentation index, see [llms.txt](https://help.maxonrow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.maxonrow.com/select-a-topic-for-more-assistance./kyc-identity-verification/why-is-my-kyc-identity-verification-rejected.md).

# Why was my ID verification rejected?

Your submission was probably rejected because:

* Information entered does not match identification document
* Identification document has expired
* Selfie photo and identification photo do not match
* There was no clear difference in color between the background and the identification document
* Photo of identity document is too blurry, dark, or unclear because of glare
* You were wearing sunglasses or hats when taking the selfie

None of the above? Contact us at <support@maxonrow.com> for assistance