# Why was my ID verification rejected? Your submission was probably rejected because: * Information entered does not match identification document * Identification document has expired * Selfie photo and identification photo do not match * There was no clear difference in color between the background and the identification document * Photo of identity document is too blurry, dark, or unclear because of glare * You were wearing sunglasses or hats when taking the selfie None of the above? Contact us at for assistance