Why was my ID verification rejected?

Your submission was probably rejected because:

• Information entered does not match identification document

• Identification document has expired

• Selfie photo and identification photo do not match

• There was no clear difference in color between the background and the identification document

• Photo of identity document is too blurry, dark, or unclear because of glare

• You were wearing sunglasses or hats when taking the selfie

None of the above? Contact us at [e-mail] for assistance