MAX-Wallet
  • World of MAXONROW
  • Your Guide to MAX-Wallet
    • Introduction
      • What is MAX-Wallet?
      • Who can sign up for MAX-Wallet?
      • Why should I use MAX-Wallet?
      • What is a wallet address?
      • Can I change my wallet address?
    • Create New Wallet
      • How to create a MAX-Wallet account?
      • Why can't I open MAX-Wallet? Why does the app keep crashing?
      • What is a Paper Key?
      • How do I keep my Paper Key safe?
      • What if my Paper Key is leaked or stolen?
    • Wallet Recovery
      • How do I recover my wallet by Paper Key?
      • How do I recover my wallet by backup file?
    • Identity Document Verification
      • Why do I have to go through ID verification?
      • What are the steps to complete ID verification?
      • Why was my ID verification rejected?
    • Security Pin & Password
      • What’s the difference between 6-digit PIN and security password?
      • Lost your security password? Learn to reset security password.
    • Manage my assets
      • How do I send tokens on MAX-Wallet?
      • How do I request tokens on MAX-Wallet?
      • What if I transferred tokens to the wrong wallet address?
    • Have a question not listed in the FAQ?
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  1. Your Guide to MAX-Wallet
  2. Identity Document Verification

Why was my ID verification rejected?

Your submission was probably rejected because:

  • Information entered does not match identification document

  • Identification document has expired

  • Selfie photo and identification photo do not match

  • There was no clear difference in color between the background and the identification document

  • Photo of identity document is too blurry, dark, or unclear because of glare

  • You were wearing sunglasses or hats when taking the selfie

None of the above? Contact us at support@maxonrow.com for assistance

PreviousWhat are the steps to complete ID verification?NextSecurity Pin & Password

Last updated 5 years ago